Frequently Asked Questions
Everything you need to know about your Venezianico timepiece.
Where are Venezianico watches manufactured?
Our timepieces are designed in Italy and feature high-quality movements from Japan or Switzerland. Final assembly and rigorous quality control are conducted to ensure each watch meets our exacting standards.
Do you offer international shipping?
Yes, we ship worldwide. Most international orders are processed within 24-48 hours and delivered via express courier. Please note that customs duties may apply depending on your country's regulations.
What is your return policy?
We offer a 14-day return window from the date of delivery. The watch must be in its original, unworn condition with all protective films and packaging intact to qualify for a full refund.
How long is the warranty period?
Every Venezianico watch comes with a 2-year international warranty that covers manufacturing defects. This warranty does not cover wear and tear, accidental damage, or unauthorized repairs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods including Apple Pay and Google Pay for a seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your shipment in real-time.